This Privacy Policy explains how BMTEK ("we", "us", "our") collects, uses, stores and protects your personal data when you visit bmws-auto-care.lovable.app or www.bmtek.co.uk, or when you contact us by phone, email, WhatsApp or through our enquiry form. We are the data controller for the personal data we process about you.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who we are and how to contact us
Data controller: BMTEK, Unit 5, 18 Stafford Street, Hunslet, Leeds, LS10 1NL.
- Phone: 07715 460456
- Email: enquire@bmtek.co.uk
- Post: BMTEK, Unit 5, 18 Stafford Street, Hunslet, Leeds, LS10 1NL
2. The personal data we collect
Depending on how you interact with us, we may collect and process the following:
- Identity and contact data — your name, phone number, email address and vehicle details.
- Vehicle data — make, model, registration number, mileage, symptoms, service history and any photographs or descriptions you provide.
- Booking preferences — your preferred service date and time, plus any special requests.
- Communication data — messages sent via our enquiry form, WhatsApp, email, phone or social media.
- Marketing preferences — your consent choices for marketing messages.
- Technical and usage data — IP address, browser type, device information, pages visited and cookie data (see our Cookie Policy).
3. How we collect your data
- Directly from you — through our enquiry form, phone calls, emails, WhatsApp messages or in-person at the workshop.
- Automatically — via cookies and similar technologies when you use our website (see our Cookie Policy).
4. Lawful bases and purposes for processing
We only process personal data where we have a lawful basis to do so:
- Contract — to provide servicing, diagnostics, repairs and other workshop services, and to communicate with you about your booking.
- Legal obligation — to comply with tax, accounting, health and safety, and consumer protection requirements.
- Legitimate interests — to respond to enquiries, manage our business, prevent fraud and maintain website security.
- Consent — for marketing communications and non-essential cookies. You can withdraw consent at any time.
5. Who we share your data with
We do not sell your personal data. We may share it with:
- Trusted suppliers and parts distributors needed to carry out work on your vehicle.
- Our hosting, email, analytics, customer relationship management and payment service providers (who act as data processors on our instructions).
- Regulators, law enforcement or other authorities where we are legally required to do so.
6. How long we keep your data
We keep personal data only for as long as necessary. Typical retention periods are: enquiry records — 24 months; customer records and invoices — 6 years for tax and accounting purposes; service records — in line with vehicle warranty and manufacturer requirements.
7. Your rights
Under UK GDPR you have the right to:
- Access a copy of your personal data.
- Have inaccurate data corrected.
- Request erasure where applicable.
- Restrict or object to processing, including direct marketing.
- Request data portability.
- Withdraw consent at any time.
To exercise any right, contact us at enquire@bmtek.co.uk or by phone. We will respond within one month.
8. Security
We use appropriate technical and organisational measures — including secure hosting, access controls and staff training — to protect personal data against unauthorised access, loss or disclosure.
9. Third-party links
Our website may contain links to third-party websites (for example, our Instagram feed or map embed). We are not responsible for the content or privacy practices of those websites.
10. Complaints
If you are unhappy with how we have handled your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
11. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top will reflect any changes.